Our client is a fast growing, but also stable international company offering unique financial solutions to their customers (B2C).
This center will focus on delivering best-in class customer experience - in order to achieve that we are looking for an experienced leader to be in charge of the whole contact center entity (meaning 100 + FTE).
Location: Nyíregyháza ( home office is also optional up to 2 days a week)
Responsibilities:
As a Head of Customer Service Operation your leadership and expertise will shape how the business grow and change.
Your primary target will be to stabilize and animate a great team with experienced leader, meanwhile living the company values: efficiency, passion, positive attitude, team spirit.
This role will grant you the occasion to
While you must have solid leadership experience, our partner cares also about your change management expertise your relentless pursuit of excellence and courage to make a difference.
Among other you should :