The Customer Supply Representative is the primary contact to our clients customers to ensure excellent levels of supply assurance, increasing both customer loyalty and sales potential. The role is responsible for handling and coordinating customer inquiries in the area of ordering, demand forecasting, shipping, billing issues, and complaints.

In this role as Customer Supply Representative the working hours are from 14:00 - 22:30 - Monday to Friday.

What you will do:

• Develop and maintain a professional and positive relationship with key customer contacts
• Process customer orders in SAP and ensure compliance and ensure compliance and controls including terms and conditions, allowed ship dates, and order change windows
• Provide customers with prompt, early and accurate information regarding status of orders, supply, issues, and complaints
• Pursue the customer for increased order coverage where gaps exist compared to lead-time, forecast or contract data
• Resolve customer complaint, return, and invoice query requirements by clarifying customer's complaint