We are looking for English-speaking candidates in a dynamic Solutions Support team to support complex solution products involving server-based, cloud-based and device-based software, firmware, and drivers.

Responsibilities:

• Recognize the product/solution maintaining confidence with the custome, such as: Print release, Fleet management software, Server- and Cloud-based software, Scanners and readers
• Assess urgency with the customer and set the priority of the issue
• Troubleshoot issues reported by customers or personnel
• Escalate to Level 3 if needed