You will be responsible to manage and support the core critical platform by focusing in fixing issues, coordinating resolution, provide guidance to the team members and vendors. This includes researching, recommending, documenting, controlling and govern changes, issues and small enhancements. Improve support processes and user experiences while follow KPI based approach.

• SFDC, Windchill, O365 will be the primary focus
• Provide deep sw / hw technical expertise to ensure proper resolution of issues
• Establish proper support process to facilitate collaboration with the users and support statisfaction