We are looking for talented multilingual professionals to join a dynamically growing Business Support Center in Budapest.

This opportunity is for you, if you want to be part of a leading multinational company, and work within a modern, inspiring environment, with the latest technologies and processes. The company provides a long-term, stable opportunity for career-building and development with professional training options and competitive compensation.

The main tasks include the following:

• Use your own expertise to coach operational resources towards resolution of OtC issues
• Drive incident management; investigate root causes & resolves sensitive and/or structural customer issues.
• Lead and own investigation and resolution of all issues following agreed escalation procedure.
• Connect multiple groups that contribute to the end-to-end OtC process, including CS and Sales but also Supply Chain, Tax and other company functions.
• Drive proactive customer solutions within CS; identify trends and coordinate actions to resolve issues, ideally before customer escalates to business.