Are you speaking german and english? Would you like to use your language knowledge in working? If your answer is yes, this position is for you. Our multinational company in pharmaceuticals sector is expanding its team with a German Speaking Support Specialist.

You will be responsible for:

• Serve as the first point of contact for end-user inquiries, providing 1st level support.
• Handle incidents and requests through various communication channels, coordinating the end-to-end ticket lifecycle.
• Guide customers towards self-service options, promoting autonomy and sharing resources.
• Ensure excellent customer experiences through a customer-centric mindset and effective soft skills.
• Collaborate with product teams to enhance knowledge articles and support processes.
• Contribute to the knowledge base, report issues, and provide feedback for process improvements.