Our client is a fast growing, but also stable international company offering unique financial solutions to their customers (B2C).

This center will focus on delivering best-in class customer experience - in order to achieve that we are looking for an experienced leader to be in charge of the whole contact center entity (meaning 100 + FTE).

Location: Nyíregyháza ( home office is also optional up to 2 days a week)

Responsibilities:

As a Head of Customer Service Operation your leadership and expertise will shape how the business grow and change.

Your primary target will be to stabilize and animate a great team with experienced leader, meanwhile living the company values: efficiency, passion, positive attitude, team spirit.

This role will grant you the occasion to

• contribute to the overall Customer Service business plan and strategic initiative
• attract, select and promote talent from diverse backgrounds
• deliver inspirational leadership and effective coaching, meanwhile providing a supportive and rewarding working environment
• ensure that your workmates adequately skilled and highly motivated in order to achieve the objectives
• give constructive and objective feedback focusing on personal development