Pozícióleírás megtekintése
- Facilitate the planning and execution of new customer deals, encompassing preparation for negotiations, contract drafting, and establishment of necessary systems.
- Lead the process of handling incidents, collaborating with Customer Service and relevant stakeholders to investigate underlying causes and effectively resolve critical or systemic customer concerns.
- Maintain oversight over contract administration and management, including diligent tracking of contractual terms and ensuring adherence to compliance requirements.
- Generate comprehensive sales pipeline analyses, along with valuable market and customer insights, and present informative reports to Sales management.
- Efficiently manage project delivery and implementation, while also providing guidance and mentorship to junior team members.
- Supervise change management endeavors, driving the adoption of new processes and projects, and devising training and communication strategies for seamless implementation.
- Identify avenues for enhancing business performance through feedback, situational analysis, and data-driven insights, fostering a culture of continuous improvement.
- Support Sales management by furnishing relevant materials, data, and market intelligence to facilitate well-informed business decisions.
- Coordinate and arrange meetings and customer events as deemed necessary.