Our multinational partner with an information technology background is expanding its team with a German speaking Service Center Agent.

You will be responsible for:

• Manage Channel Partner claims following the step by step process
• Ensure timely response of the incoming email
• Participate in resolution of issues and design of improvement plans with partners
• Ensure timely claim closure, proper completion of the service debrief
• Report any technical issues in Partner Protal to the responsible Key User
• Ensure a proper costumer install base maintenance in cooperation with the responsible Service Contracts Team
• Support partners in question related to administrative processes
• Ensure the Claim exceptions to be handled before the logistics partners cut off time