Pozícióleírás megtekintése
We are searching for a Service Operations Coordinator – Benelux/Germany region (1 year fixed-term) for our multinational partner with an information technology background.
You will be responsible for:
- Ensure proper FSE (Field Service Engineers) dispatch per agreed territory within a country
- Manage overflow calls with FSE to see who can take it
- Ensure FST parts recommendation is timely done to insure NBD parts delivery
- Manage FSE dispatch in case of parts Back order
- Manage Planned and unplanned absence of FSEs (vacations, illness etc.)
- Create new calls and pro-active maintenance calls as needed
- Take ownership of any escalation and follow-up until resolution
- Manage proper flow of information in ticketing tool in real time or close to real time
- Collecting and analyzing the FSE efficiency (Calls per day; Service Types)
- Summarize and articulate FSE performance in dedicated region in monthly performancreviews